CAFficiency
Why CAFficiency Features How it works Pricing FAQ
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A digital platform for CAF implementation

Run your CAF cycle in one place, without spreadsheets, without delays, with CER preparation

CAFficiency brings key CAF processes together in a single digital environment – from launching a CAF implementation and monitoring the Improvement Plan to reporting and preparation for CAF Excellence Recognition (CER).

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A look at the CAFficiency application

Organizations that placed their trust in us

EIPA
EUPAN
Human Resources Management Service
Accreditation Body of Serbia
Republic Agency for Peaceful Settlement of Labour Disputes
Office for Combating Drugs

CAFficiency follows the Common Assessment Framework as maintained by EIPA and the EUPAN network, and is shaped by the practice of the organizations applying it.

Why CAFficiency?

Because tracking progress is essential!

CAFficiency brings together key information on CAF implementation and enables simple monitoring of activities, deadlines, responsibilities and progress – all in one place.

Monitoring the execution of improvement actions

Automatic deadline reminders

Timely notifications about upcoming deadlines help ensure that activities are completed on time and without unnecessary delays.

Clearly defined responsibilities

Responsible persons and coordinators are clearly assigned to each activity, making collaboration and implementation tracking easier.

Progress tracking

Activity status, deadlines, delays and implementation rates are available in one place, providing a clear overview of CAF implementation progress.

Common Assessment Framework

What is CAF?

CAF is a European quality management model specifically developed for public sector organisations. Through systematic self-assessment, it helps organisations identify their strengths and areas for improvement and direct their efforts towards continuous improvement.

Why CAF?

CAF helps public sector organisations improve the way they work and the quality of the services they provide. It encourages employee involvement, evidence-based decision-making and continuous improvement, with the aim of achieving better results for citizens and other users.

Everything you need to run your CAF cycle

CAFficiency offers a complete toolset for managing CAF action plans. With straightforward planning, activity tracking and automatic reporting, you raise transparency and accountability across your organization.

Guided self-assessment

Work through the CAF criteria and sub-criteria with a structured, scored questionnaire that keeps the whole team consistent.

Evaluator coordination

Invite internal and external evaluators, assign scoring and consolidate the results in one view.

Improvement actions

Turn findings into tracked tasks with owners, deadlines and reminders that arrive before the deadline does.

Calendar and notifications

Every deadline and milestone of the cycle on one shared calendar, with assignments and status changes emailed to the people concerned.

Reports and activity overview

See at a glance what is finished, what is running and what is late — and export the assessment, scores and improvement plan as a PDF report ready to share.

A guided flow

From self-assessment to a plan that gets done

Nobody has to remember what comes next. The project opens on the step you are on, and every step leaves behind a document, a score or a deadline you can point to.

1 1 / 5
CAFficiency — Set up

Choosing how the project will work

Set up

Open the project and gather the group

Choose how the project should work — a CAF assessment or a free-form plan — and it opens with the structure already inside it: steps, criteria, sub-criteria. Then add the coordinator and the self-assessment group, so everyone starts from the same place.

  • The methodology is chosen once, the structure comes with it
  • Coordinator and self-assessment group on the project
  • Nothing to build in a spreadsheet first

What the step leaves behind

A project that already knows the model you work by.

2 2 / 5
CAFficiency — Self-assessment

Scoring a sub-criterion with its evidence

Self-assessment

Work through the assessment together

The project walks the group through the methodology steps — organise and plan, train the group, assess, write the report. Criteria and sub-criteria are scored in one place, each finding carries the evidence and the comments behind it, and completion adds itself up as steps close.

  • Strengths, areas for improvement and a score per sub-criterion
  • Evidence and comments attached where the decision was made
  • Progress rolls up from the status of every step

What the step leaves behind

A self-assessment report with the scores and the evidence behind them.

3 3 / 5
CAFficiency — Action Plan

Building the Action Plan from the findings

Action Plan

Turn the findings into an Action Plan

Improvement activities are built from what the assessment surfaced, each with an owner, a deadline and the finding it answers. Quick wins go in as they appear, without waiting for the rest of the plan to be finished.

  • One activity per finding, with an owner and a deadline
  • Quick wins alongside the longer measures
  • The plan stays editable after it is adopted

What the step leaves behind

An Action Plan management can read and approve.

4 4 / 5
CAFficiency — Adopt & track

The implementation dashboard after the plan is adopted

Adopt & track

Adopt the plan and let the dashboard take over

Once management approves it, one action moves the project into implementation and the setup guide gives way to a dashboard of progress, deadlines and results. Reminders arrive before a deadline does, status changes reach the people concerned, and the whole cycle sits on one shared calendar.

  • Overdue, upcoming and finished, at a glance
  • Automatic reminders and notifications on assignment
  • Assessment, scores and plan exported as a PDF report

What the step leaves behind

A cycle that is monitored, not remembered.

5 5 / 5
CAFficiency — External evaluation

The evaluator panel with its assigned units

External evaluation Optional

Open the cycle to external evaluators

When you go for external feedback or recognition, evaluators work in a space of their own. They see only the projects they are assigned to, score against the same structure your team used, and their maturity level per principle lands next to your own results.

  • A separate evaluator panel, read-only on your data
  • Access limited to the assignment, nothing beyond it
  • Maturity level per principle beside your self-assessment

What the step leaves behind

An outside reading of the same evidence you already collected.

Simple, transparent pricing

Choose the plan that fits your organization and request access — our team sets everything up.

CAF Complete

The complete CAF 2020 cycle for one institution: self-assessment across the 9 areas, evidence, the improvement action plan with tasks, external evaluation and recognition.

€990.00

30-day free trial
  • The complete CAF 2020 cycle — self-assessment, evidence, action plan, evaluation and recognition
  • Guided self-assessment with scoring
  • Task management — deadlines, reminders, calendar
  • Coordination of internal and external evaluators
  • Reports and PDF export
  • 1 active project
  • Up to 50 seats
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Recommended

Beyond CAF

Everything in CAF Complete, plus custom improvement projects outside the CAF framework and more concurrent projects for organisation-wide work.

€1,290.00

30-day free trial

Everything in CAF Complete, plus:

  • General projects outside the CAF framework — task management for any initiative
  • Up to 5 active projects
  • Up to 150 seats
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Prices are shown excluding VAT. Final VAT handling depends on your organization's billing details.

Frequently asked

The Common Assessment Framework is a European total-quality-management tool for public-sector self-assessment, developed by the European Institute of Public Administration (EIPA).

Send an access request — our team prepares your organization and invites its owner. Paid plans are invoiced.

Yes — you can invite evaluators to score projects alongside your team.

Ready to start your CAF assessment?

Access is provisioned by our team — tell us about your organization and we'll set you up.

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Free trial up to 30 days