CAFficiency
Why CAFficiency Features How it works Pricing FAQ
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A digital platform for CAF implementation

Run your CAF cycle in one place, without spreadsheets, without delays, with CER preparation

CAFficiency brings key CAF processes together in a single digital environment – from launching a CAF implementation and monitoring the Improvement Plan to reporting and preparation for CAF Excellence Recognition (CER).

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A look at the CAFficiency application

Organizations that placed their trust in us

EIPA
EUPAN
Human Resources Management Service
Accreditation Body of Serbia
Republic Agency for Peaceful Settlement of Labour Disputes
Office for Combating Drugs

CAFficiency follows the Common Assessment Framework as maintained by EIPA and the EUPAN network, and is shaped by the practice of the organizations applying it.

Why CAFficiency?

Because tracking progress is essential!

CAFficiency brings together key information on CAF implementation and enables simple monitoring of activities, deadlines, responsibilities and progress – all in one place.

Monitoring the execution of improvement actions

Automatic deadline reminders

Timely notifications about upcoming deadlines help ensure that activities are completed on time and without unnecessary delays.

Clearly defined responsibilities

Responsible persons and coordinators are clearly assigned to each activity, making collaboration and implementation tracking easier.

Progress tracking

Activity status, deadlines, delays and implementation rates are available in one place, providing a clear overview of CAF implementation progress.

Common Assessment Framework

What is CAF?

CAF is a European quality management model specifically developed for public sector organisations. Through systematic self-assessment, it helps organisations identify their strengths and areas for improvement and direct their efforts towards continuous improvement.

Why CAF?

CAF helps public sector organisations improve the way they work and the quality of the services they provide. It encourages employee involvement, evidence-based decision-making and continuous improvement, with the aim of achieving better results for citizens and other users.

Everything you need for your CAF implementation

CAFficiency brings the key processes of a CAF implementation into one digital environment. Manage activities, track the Improvement Plan, its deadlines and its progress, prepare for CER and keep a clear view of delivery at every step.

CAF implementation management

Run the implementation of the CAF model in one place, with clearly defined participants, roles, activities and timeframe.

CER preparation

Track the organization's readiness for CAF Excellence Recognition (CER), the relevant requirements and the documentation the external evaluation needs.

Improvement Plan

Bring the activities of the Improvement Plan onto the platform and track the people responsible, the deadlines, the resources, the status and the progress of delivery.

Calendar and notifications

Follow deadlines and key activities on a shared or personal calendar, with automatic reminders and notifications on assignments and status changes.

Dashboard and reporting

See in one place what is completed, what is in progress and what is overdue, along with activity completion, deadlines and other key information about the CAF implementation.

A guided flow

From launching a CAF implementation to CER readiness

CAFficiency connects the key phases of a CAF implementation into one clear flow, with activities, responsibilities, deadlines, documentation and progress available in one place.

1 1 / 5
Setting up the CAF project and its participants
Set up

Launch the CAF implementation and gather the team

Create the CAF project, define its timeframe and add the people who will take part in the implementation. Roles and access rights make sure everyone sees the information and the activities they need.

  • A CAF project with a clearly defined timeframe
  • Users, roles and responsibilities in one place
  • A shared workspace for everyone on the project

What the step leaves behind

A CAF project set up, with its participants, roles and timeframe defined.

2 2 / 5
Entering the activities of the Improvement Plan
Improvement Plan

Bring the Improvement Plan onto the platform

Enter the activities of the Improvement Plan and connect them to the people responsible, their deadlines and the resources they need. The plan you already have becomes available in one place, ready for continuous tracking.

  • Every activity of the Improvement Plan in one place
  • Responsible people, deadlines and resources for every activity
  • Relevant documentation linked to the activities

What the step leaves behind

An Improvement Plan ready for systematic tracking.

3 3 / 5
The dashboard with progress and deadlines
Implement & track

Track delivery in one place

The dashboard gives a clear view of how the CAF implementation is progressing. Activity statuses, upcoming deadlines, delays and completion are available at all times, while automatic notifications help ensure nothing important is missed.

  • Completed, in progress and overdue — at a glance
  • Automatic reminders for upcoming deadlines
  • Tracking of progress, delivery and the key risks

What the step leaves behind

An up-to-date view of the CAF Improvement Plan, with the status, deadline and progress of every activity.

4 4 / 5
Assessing the organization's readiness for CER
CER readiness

Assess your readiness for CER

When an organization prepares for CAF Excellence Recognition (CER), CAFficiency provides a structured readiness assessment and an overview of the information and documentation relevant to the CER procedure.

  • A structured CER readiness assessment
  • An overview of how the relevant requirements are met
  • Documentation organised in one place

What the step leaves behind

A clear view of the organization's readiness for CER and of the areas that need more attention.

5 5 / 5
Evaluator access to the relevant documentation
External evaluation Optional

Bring in the external evaluators

Once the CER process starts, external evaluators can be given controlled access to the relevant information and documentation, in line with their role in the process.

  • Separate access for external evaluators
  • Access limited to the relevant information and documentation
  • The documentation and data the evaluation needs in one place

What the step leaves behind

A structured, accessible environment for carrying out the external evaluation within the CER process.

Simple, transparent pricing

Choose the plan that fits your organization and request access — our team sets everything up.

CAF Complete

The complete CAF 2020 cycle for one institution: self-assessment across the 9 areas, evidence, the improvement action plan with tasks, external evaluation and recognition.

€990.00 / year

30-day free trial
  • CAF implementation management in one place
  • Improvement Plan — activities, responsible people, deadlines and resources
  • Automatic reminders, notifications and a shared or personal calendar
  • Dashboards, progress tracking and reporting
  • CER preparation and readiness assessment
  • Controlled access for external evaluators
  • Documentation and PDF reports
  • 1 active project
  • Up to 50 seats
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Recommended

Beyond CAF

Everything in CAF Complete, plus custom improvement projects outside the CAF framework and more concurrent projects for organisation-wide work.

€1,290.00 / year

30-day free trial

Everything in CAF Complete, plus:

  • Improvement projects and other quality standards outside the CAF framework
  • Tracking of activities, responsibilities, deadlines and performance
  • KPIs linked to strategic goals and documents
  • Several concurrent projects across the organization
  • Up to 5 active projects
  • Up to 150 seats
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Prices are shown excluding VAT. Final VAT handling depends on your organization's billing details.

Frequently asked

CAFficiency is built for public-sector organizations applying CAF, as well as for the other actors involved in coordinating, monitoring and supporting a CAF implementation.

CAFficiency brings the key processes of a CAF implementation into one digital environment — from managing CAF activities and tracking the Improvement Plan to reporting and preparing for CER.

Yes. The platform supports CER preparation through structured tracking of the organization's readiness, the relevant requirements and the documentation the external evaluation needs.

No. The platform supports tracking a CAF implementation at different levels, in line with each user's role and access rights.

No. The Beyond CAF plan opens the platform up to other improvement projects and quality standards as well, including the tracking of activities, performance, KPIs and strategic goals.

Ready to digitalise your CAF implementation?

Access is provisioned by our team — tell us about your organization and we'll set you up.

Try CAFficiency for free

Free trial up to 30 days